Creating a return
Need to return an item? No problem – we're here to make it simple.
If you change your mind or need to return an item, just let us know within 14 days of receiving your goods. We'll arrange collection either back to our warehouse or, for direct delivery items, back to the supplier.
Please note:
Some items may not be eligible for return (e.g., personalised or custom orders). Depending on the reason for the return, a collection or restocking fee may apply.
How to Request a Return
It’s easy — simply follow these steps online or give us a call to start your return.
1. Start your return
To begin your return, log in to your account and view your Order history in My Account area.
2. Select your order
Find your order and click Return Items.
3. Return items
Select the items and quantity you wish to return, as well as the reason for the return. If the item is damaged or faulty, please note supporting images of the damage or fault need to be uploaded to process the return.
If you're unsure whether your item qualifies or have any questions, our customer service team is always happy to help.
Contact us
Call
0345 120 2055
Email us
Address
LDA 2 Gregory Street
Hyde, Cheshire, SK14 4TH