Creating a Return

Want to return something? Not a problem, we offer Hassle Free Returns.

Just let us know within 14 days if you want to return your goods, and then follow these 5 easy steps to return either online or by phone.

Return by Phone

  • Call our LDA customer service team on 0345 120 4776 to organise your returns
  • You will need to provide; your customer account number, sales order number, product codes, confirm the number of parcels to be collected and your email address for notifications
  • We will confirm the collection details by email.
  • Your items will then be collected by our carrier or supplier. Items are assessed and processed upon receipt, and your account updated
  • An email will be sent to confirm receipt of your items, and a credit note will be supplied if required
100% Hassle Free Guarantee

Hassle Free Guarantee

We are committed to ensuring that our customers are given the best experience from start to finish when shopping with us. We understand that occasionally a product may not be right for you, and that you want to be able to return the product with ease. You can simply return your goods within 14 days, free of charge. Our online and phone returns services have been developed to make the process as smooth as possible.