European, National and Regional Customer Service Awards

October 2013

Findel Education's business has improved leaps and bounds from where we were two years ago and the word 'customer' is now central to our UK-wide operations. "Putting the customer at the heart of everything we do" and "giving the customer what they want" are now firmly part of our culture. Our Customer Voice feedback programme confirms that our customers think we are better than ever, but it's always nice to be recognised – and that's exactly what has happened, on a European, national and regional scale.

We are delighted to have won the 'Best Improvement Strategy' category ahead of Barclays and Virgin Media at the European Call Centre and Customer Service Awardson October 2nd, and we have now added a further two prestigious customer service awards to our collection. Our latest accolades include coming first ahead of LV= insurance and others in the 'Business Change or Transformation' category of the UK Customer Experience Awards 2013, and picking up 'Best Customer Experience Programme' at the 8th Annual North West Contact Centre Awards, in a category which included Capita.

With Free Next Day Delivery, Price Match Promise, Hassle Free Returns and many other customer-focussed initiatives, we really are striving to provide Best in Class customer service in a challenging market.

We've WON our first
Customer Service award!

2nd October 2013

We are delighted to have come out as the winners ahead of Barclays, Virgin Media and other well-known finalists in the 'Best Improvement Strategy' category of the prestigious European Call Centre and Customer Service Awards (ECCCSA), held in London and hosted by comedian Jimmy Carr.

Our company mission is to be easy to do business with and the judges recognised our hard work in improving our customer service over the last two years. We took the judging panel through our customer experience improvement journey, which included developing our Customer Charter and new Intranet site, designed to empower everyone within our company to think customer first!

We've made incredible improvements this year, including offering our customers Free Next Day Delivery, Price Match Promise and Hassle Free Returns - something our customers seem to value greatly in these tough economic times. We're not stopping there either! We'll continue to listen to you, our customers, in our ongoing commitment to provide Best in Class customer service. Keep sending us your feedback... You can read more about these awards, categories and winners by visiting the following link: http://live.callcentre.co.uk/Content/2013-Awards-Winners

New 2013/14 Catalogue Out Now

May 2013

Our new catalogue showcases over 150 new resources for Primary and Special Needs.

It also promises FREE Next Day Delivery*, no hassle returns and products designed for parents to use at home.

This year our catalogue offers you even more!

  Order your copy today.

View our latest resources and shop online..

Winner of ERA 2012

2012

Our LDA Special Games book was named winner of the Educational Book Award at the 2012 Educational Resource Awards.

IUsable in many different settings, the games help to uplift players, encourage social interaction and teamwork and promote safe energy release, enabling pupils to calm down.

Order your copy today.

TES Special Needs Show 2012 at the Business Design Centre, London was a success

October 2012

The event drew teachers and people with an interest in early years, primary or secondary education. The show had a focus on educational settings resources, services and classroom aids. CPD training sessions, expert advice and free practical workshops were also on offer at the show.

LDA held a stand, showcasing educational resources to support teachers and pupils with special educational needs. The stand focused on: Dyslexia, Dyscalculia, Dyspraxia, Autism, ADHD, Handwriting and Gross Motor Skills. Customer favourites on the stand included the ‘Starter Stile Tray’ and the ‘Wordbuilding Chest’. Visitors were also excited to hear that we offer Free Delivery with no minimum spend as standard!

Nasen Live 2012

May 2012

This year’s nasen Live 2012 took place on 23-24 May at the Reebok Stadium in Bolton.

LDA exhibited with a selection of our new products and offered an exclusive show discount!

Thanks to everyone who came to see us, it was a great success.