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LDA News
 | European, National and Regional customer service awards for Findel Education
October 2013
 Findel Education’s business has improved leaps and bounds from where we were two years ago and the word ‘customer’ is now central to our UK-wide operations. “Putting the customer at the heart of everything we do” and “giving the customer what they want” are now firmly part of our culture. Our Customer Voice feedback programme confirms that our customers think we are better than ever, but it’s always nice to be recognised – and that’s exactly what has happened, on a European, national and regional scale. We are delighted to have won the 'Best Improvement Strategy' category ahead of Barclays and Virgin Media at the European Call Centre and Customer Service Awards on October 2nd, and we have now added a further two prestigious customer service awards to our collection. Our latest accolades include coming first ahead of LV= insurance and others in the ‘Business Change or Transformation’ category of the UK Customer Experience Awards 2013, and picking up ‘Best Customer Experience Programme’ at the 8th Annual North West Contact Centre Awards, in a category which included Capita. With Free Next Day Delivery, Price Match Promise, Hassle Free Returns and many other customer-focussed initiatives, we really are striving to provide Best in Class customer service in a challenging market.
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| We’ve WON our first Customer Service award!
October 2nd 2013
We are delighted to have come out as the winners ahead of Barclays, Virgin Media and other well-known finalists in the 'Best Improvement Strategy' category of the prestigious European Call Centre and Customer Service Awards (ECCCSA), held in London and hosted by comedian Jimmy Carr.
Our company mission is to be easy to do business with and the judges recognised our hard work in improving our customer service over the last two years. We took the judging panel through our customer experience improvement journey, which included developing our Customer Charter and new Intranet site, designed to empower everyone within our company to think customer first!
We’ve made incredible improvements this year, including offering our customers Free Next Day Delivery, Price Match Promise and Hassle Free Returns – something our customers seem to value greatly in these tough economic times.
We’re not stopping there either! We’ll continue to listen to you, our customers, in our ongoing commitment to provide Best in Class customer service. Keep sending us your feedback…
You can read more about these awards, categories and winners by visiting the following link:
http://live.callcentre.co.uk/Content/2013-Awards-Winners |
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Winner of ERA 2012
Our LDA Special Games book was named winner of the Educational Book Award at the 2012 Educational Resource Awards.
Usable in many different settings, the games help to uplift players, encourage social interaction and teamwork and promote safe energy release, enabling pupils to calm down.
Order your copy today.
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TES Special Needs Show 2012 at the Business Design Centre, London was a success
The event drew teachers
and people with an interest in early years, primary or secondary
education. The show had a focus on educational settings resources,
services and classroom aids. CPD training sessions, expert advice and
free practical workshops were also on offer at the show.
LDA held a stand,
showcasing educational resources to support teachers and pupils with
special educational needs. The stand focused on: Dyslexia, Dyscalculia,
Dyspraxia, Autism, ADHD, Handwriting and Gross Motor Skills. Customer
favourites on the stand included the ‘Starter Stile Tray’ and the ‘Wordbuilding Chest’. Visitors were also excited to hear that we offer Free Delivery with no minimum spend as standard!
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Nasen Live 2012
This year’s nasen Live 2012 took place on 23-24 May at the Reebok Stadium in Bolton.
LDA exhibited with a selection of our new products and offered an exclusive show discount!
Thanks to everyone who came to see us, it was a great success.
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